The best way to repair a ‘Consumer Login’ difficulty with your own home web connection

Apple has routinely confused its customers with the location captive.apple.com, which seems in a definite Wi-Fi connection window that acts as a frontmost overlay in iOS, iPadOS, and macOS that you must reply to. As I described again in 2018, Apple makes use of this web site to check whether or not the Wi-Fi community to which you’ve related has a direct web feed or there’s a login or different portal between you and the web.

Recently, nonetheless, a reader had this identify seem whereas they had been related to their dwelling ISP. The Wi-Fi login window confirmed captive.apple.com on the primary line inside the title space, the identify of their ISP within the second line, and a kind labeled “USER LOGIN” within the physique of the web page.

I suggested them to contact the ISP, which in the end needed to remotely reboot the broadband modem with built-in Wi-Fi that fashioned their dwelling community. The login then disappeared. So for those who run into the identical drawback, name your ISP and ask them to remotely reboot your broadband modem.

This Mac 911 article is in response to a query submitted by Macworld reader Etsuko.

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